Salon Policies
S O L & L U N A thrives to provide each and every client who walks through the doors the best possible service. That’s why the salon has some basic policies in place to ensure everyone enjoys their experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience goes as smoothly as possible.
Booking an appointment
You've decided to book with Sol & Luna, here's how to do it:
The salon is currently accepting bookings through text, email or website request only.
Why no online booking? Each appointment time is customized to each client's individual hair needs. Which means, everyone is different and will be booked according to their desired look, hair density etc.
Texting hours for appointments are between 9am and 6pm Monday-Saturday.
If you are trying to reach your stylist after hours, please email the salon at solandlunahair@gmail.com. Rest assured if you cancel an appointment via email, your cancellation will reflect the time the email was received (before 48 hours) not when read.
If you are a new client or a current client looking to change your look, please send inspirational pictures at the time of booking your appointment. Pictures are worth a 1000 words and stylists need ample time to prepare for the service.
As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS or email to the contact information given at the time of booking. Failing to respond to these messages or not confirming your appointment does not count as canceling your appointment. To avoid cancellation fees, you must cancel your appointment more than 24 hours before your scheduled appointment time.
*Please note that when forgetting or canceling appointments without giving enough notice stylists lose revenue, the opportunity to fill that appointment time, and accommodate other clients waiting for appointments.
Need to change or cancel an appointment?
What You Need to Know
We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 48 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. If you cancel with less than 24 hours to go, we will have to charge an administration fee of $100.
*For appointments with multiple services will incur a charge of the full appointment. If do not show up for your scheduled appointment, you will be considered a "No Show" and charged the total price of the scheduled service(s). Appointments booked within the 48 & 24-hour period are still subject to the cancellation policy.
Late Arrivals
Please be courteous to the staff and other clients at S O L & L U N A and make sure you arrive on time for each appointment. If you are more than 15 minutes late, we may have to reschedule your appointment for another time, where a "no show" fee will incur (the total price of the scheduled service.) If you see you are running late, the best thing to do is let us know so we can minimize any disruption to our staff and other customers.
Maintenence and Re-Do's
Sometimes we make a blooper, we're human. The re-do's that are accepted include bleed marks, spotting or uneven symmetary and must notify stylist within one week of service.
-Clients must come in with clean hair except if told not to for i.e., event styling.
-If the service is the same as the picture but client seeks different outcome, this is a new service if seeking a change i.e., toned down money piece.
-If clients have any root sprays or chemicals in the hair such as chorine, sunscreen or salt water prior to their service; this may impact the final result and therefore not considered a re-do.
-Inproper hair extension care is not considered re-do and clients must follow care guidelines.
Colds, Flus & COVID-19
Please reschedule if you have any cold or flu-like symptoms or if you have tested positive for Covid-19 within two weeks. Also note that includes any exposure to Covid-19 within one week of your appointment.